Reference

Your Privacy Is How We Build Trust

When you open an account with erek2 kelelawar and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information stays protected under our privacy framework.

Data you controlClear retention rulesLocal payment safety

Explore the Lobby Read FAQ

What Information We Collect and Why

erek2 kelelawar Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect personal data when you register your account — your name, email, phone number and date of birth are required to verify your identity and meet local regulations where applicable. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction details to

1
process your payment and confirm it cleared. We also collect device information like your IP address, browser type and login timestamps to detect fraud and keep your account secure. Game play data — which tables you visit, your session length, your withdrawal requests — is logged
2
to fulfil our operational obligations and depends on local law for how long we retain it. You can request access to or deletion of your personal data at any time through the account settings menu or by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Open the chat window in the lobby during your session. Our team responds to privacy questions within minutes, available seven days a week from 08:00 to 22:00 Indonesia time.

Privacy Email Send your data request, deletion inquiry or privacy concern to our dedicated inbox. We acknowledge your email within 24 hours and provide a full response or next step within five business days.

Account Settings Access your privacy preferences directly from your account menu — view what data we hold, download your profile, or request corrections without contacting support.

HOW WE PROTECT

Our Data Security and Accountability Measures

Encryption and Storage

Your passwords are encrypted using industry-standard algorithms and never stored in plain text. Payment details from DANA, OVO, GoPay and QRIS transactions are isolated in secure vaults and not accessible to our game support team.

Cookie and Tracking Use

We use session cookies to keep you logged in and functional cookies to remember your game preferences and language setting. Analytical cookies track lobby behaviour to improve the platform; you can disable these in your browser settings at any time.

Data Retention Windows

Account data is retained for the duration of your membership plus three years after closure for regulatory compliance. Transaction records from DANA, OVO, GoPay and QRIS deposits are kept for seven years where local law permits; you can request earlier deletion.

Third-Party Sharing Rules

We share your data only with payment processors, fraud-detection partners and legal authorities where required by law. We never sell or rent your information to marketing companies or data brokers.

Breach Notification

If we detect unauthorized access to your account or personal data, we notify you by email within 48 hours and guide you through account recovery steps. Our security team investigates every breach immediately.

Rights and Requests

You have the right to request, correct or delete your personal data, object to processing, or port your information to another platform. Contact our privacy team in the account settings menu to submit any request in writing.

Privacy Policy Questions You Ask Most

We keep transaction records for seven years where local law permits, to comply with financial reporting rules. After that period, records are anonymized and stored separately. You can request deletion earlier by contacting our privacy team through the account settings menu.

Yes. Log into your account, go to Account Settings, select Privacy & Data, and click Download My Profile. The file includes your registration details, login history, transaction history, and game-play summaries. The download arrives in your email within 24 hours.

Your personal information remains encrypted and retained for three years after closure for regulatory purposes. Your payment data is kept separately for seven years where required by law. After these periods expire, your data is deleted permanently from all systems.

No. We never sell, rent or share your personal data with marketing companies, data brokers or advertisers. We share data only with payment processors, fraud-detection services and legal authorities where the law requires it.

Payment information is encrypted using bank-level security and stored in isolated vaults on our payment processor's systems, not on our main platform. Our support staff cannot access payment card numbers or wallet details under any circumstances.

Change your password immediately and contact our live chat team. Our security team will review your login history, flag suspicious activity, and help you recover your account. We notify you by email within 48 hours if we detect a breach affecting your data.

Yes, where local law permits. Submit a written deletion request through the account settings menu or email our privacy team. We process standard deletion requests within 30 days, though some financial records may need to be retained for regulatory compliance.

Your Privacy Is How We Build Trust

Contact Us About Your Privacy

Our Data Security and Accountability Measures

Encryption and Storage

Cookie and Tracking Use

Data Retention Windows

Third-Party Sharing Rules

Breach Notification

Rights and Requests

Privacy Policy Questions You Ask Most

01 How long do you keep my deposit and withdrawal records from DANA, OVO, GoPay and QRIS?

02 Can I see all the personal data erek2 kelelawar has stored about me?

03 What happens to my data if I close my account?

04 Do you sell my information to other companies?

05 How do you protect my DANA, OVO, GoPay and QRIS payment details?

06 What should I do if I suspect unauthorized access to my account?

07 Can I request deletion of my data before the retention period ends?

Related Pages