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Legal clarity for your account and payments

When you open an account with erek2 kelelawar, your deposit, account access and personal data are protected under our operational standards.

Account verification and securityPayment protection via DANA, OVO, GoPay, QRISData retention and your privacy rights
Explore the Lobby Read FAQ
erek2 kelelawar Legal clarity for your account and payments
REACH OUR LEGAL TEAM

Contact us about account, data or payment concerns

Live chat support Open the chat widget on your account dashboard or at the bottom right of the lobby. Our team responds during Indonesia business hours and can flag account, payment or data access requests to our compliance officer.
Email support Send account access requests, data subject requests or payment disputes to our support email. We confirm receipt within one business day and route your request to the appropriate department.
In-app settings Visit your account settings > Privacy and Data to review what information we hold about you, or submit a data access request directly from the app.
ACCOUNT SECURITY

How we protect your account and information

Two-factor authentication

Enable 2FA in your account settings to add a second layer of verification to logins. We recommend this for all players, especially those withdrawing to OVO, DANA or GoPay.

Password and session security

Your password is hashed server-side and never stored in plain text. Sessions time out after 30 minutes of inactivity on the app or 60 minutes on desktop to prevent unauthorized access.

Payment processor partnerships

We work directly with DANA, OVO, GoPay and QRIS networks. Your payment credentials never pass through our servers; we receive confirmation of successful transfer only.

Data retention and deletion

We keep your account data for as long as your account is active plus two years after closure, unless local law requires extended retention. You can request data deletion through your account settings.

Cookies and tracking

We use session cookies to keep you logged in and analytics cookies to understand which games and tables are used most. You can disable non-essential cookies in your browser settings without losing account access.

Reporting suspected fraud

If you notice unauthorized activity, deposit reversals or unrecognized withdrawals, contact support immediately via live chat or email with your account username and a description of the issue.

Frequently asked legal questions

Your account remains active indefinitely unless you request closure. We do not charge dormancy fees. If you have funds in your lobby wallet, you can withdraw them at any time by submitting a withdrawal request. Once processed, funds return to your original payment method within the timeframe shown at checkout.

Open your account settings and navigate to Privacy and Data to view stored information and submit data access or deletion requests. We will confirm your identity before processing any deletion. Depending on local law, some records may need to be retained for compliance purposes.

During your first withdrawal, we verify that the OVO, DANA, GoPay or bank account you've linked matches the name on your erek2 kelelawar account. If they do not match exactly, the withdrawal will be declined. Update your account profile to ensure names align before resubmitting.

Deposits are non-refundable once credited to your lobby wallet. However, if a deposit fails to appear within five minutes, contact support with your transaction ID and the payment method you used. We will investigate and reissue the credit if the error is on our end.

We retain complete transaction records for a minimum of two years from the date of each deposit or withdrawal. You can view your transaction history in the Wallet or Account History section of your lobby at any time during this retention period.

If we detect unusual patterns such as rapid large withdrawals or deposits from multiple payment methods, we may restrict your account pending verification. Our compliance team will contact you via email or live chat to confirm your identity and the legitimacy of the activity.

Yes. Contact support through live chat or email and request account closure. We will process your request within two business days. Any remaining wallet balance must be withdrawn before closure is finalized. After closure, you cannot reopen the same account; a new registration is required if you wish to play again.

Related Pages

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